Tribe takes the privacy of your information very seriously and by using our services you are accepting and consenting to our processing and use of your data as contained in this privacy notice.
Please read the following policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Definitions and interpretation
Data: collectively all information that you submit to Tribe Ltd via our retail outlets and our Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998 and the General Data Protection Regulations;
Services: we are retailers of children’s clothing and gifts and access to these can be through our outlet(s) or through our website
Tribe (Tynemouth) Ltd, or Tribe or us: Tribe (Tynemouth) Ltd, a company incorporated in England and Wales, registered number is 10517787 whose registered office is at 23 Percy Park Road, Tynemouth, NE30 4LX
User or you: any third party that accesses the services and is not either employed by Tribe and acting in the course of their employment or engaged as a consultant providing services to Tribe and accessing the provision of such services.
Website: the website www.yourtribe.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions.
What data we collect
In general terms, we may collect the following data, which may include personal data, from you:
• Contact Information such as
o email addresses
o postal addresses
o telephone numbers
• Credit and debit card details. However please note that all payments will be processed through our trusted service partners and Tribe will not retain nor store these details.
In terms of our website, we may collect the following:
• IP address
• geographical location
• browser type and version
• operating system & referral source
• length of visit
• page views & website navigation paths
• And any other information about the timing, frequency and pattern of your service use
How we use your data
We will use your data for the following reasons:
• to provide goods and services to you
• for internal record keeping;
• for analysing and improving our products/services;
• for transmission by email, text message and social media of promotional materials that may be of interest to you;
• for contact for market research purposes which may be done using email, telephone or mail.
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
Our Legal basis for processing your data
We are required to advise you of our legal basis for processing your data. Tribe collects and uses customers’ personal data because is it necessary for:
• the purposes of performance of a contract for the sale of goods (to which you are a party) or in order to take steps at your request prior to entering into a contract
• the pursuit of our legitimate interests (as set out below) or;
• to comply with our legal obligations.
We may also seek your consent for processing and if we do, you have the right to withdraw this at any time. However, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email, text message or by social media.
Our legitimate interests
Tribe has a legitimate interest to process your personal data in order to fulfil the following:
• selling and supplying goods and services to our customers;
• protecting customers, employees and other individuals and maintaining their safety, health and welfare;
• promoting, marketing and advertising our products and services;
• understanding our customers’ behaviour, activities, preferences, and needs;
• improving and developing products and services;
• complying with our legal and regulatory obligations;
• handling customer contacts, queries, complaints or disputes;
• protecting Tribe, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Tribe
• effectively handling any legal claims or regulatory enforcement actions taken against Tribe; and
• fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.
We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data. Data retention periods may be legally imposed upon us or we may need to retain data to protect the vital interests of you or another natural person. However, the longest we will normally hold any personal data is 6 years after which time it will be deleted from our systems
Providing your personal data to others
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery, marketing or professional service providers.
Tribe only allows its service partners to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We may also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Tribe and to you, and for no other purposes.
All financial transactions relating to our services (incl website) are handled by our payment services providers, Sum UP and Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at:
Your data will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All payment service providers adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and it’s service providers.
We may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure
Tribe will not disclose your personal data to any third party, except as set out above We will never sell or rent our customer data to other organisations for marketing purposes.
What are cookies?
How are cookies managed?
The cookies stored on your computer or other devices when you access our websites are designed by our website provider and are necessary to enable you to make purchases on our website;
What are cookies used for?
The main purposes for which cookies are used are: –
1. For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
2. For Tribe to market to you.
3. To enable Tribe to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
4. To enable Tribe to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.
What happens if I disable cookies?
This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off. If you only disable third-party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.
Please visit www.aboutcookies.org to find out more about cookies
You have a number of rights over your data as covered by data protection law. We have produced a short summary of these rights (below) however full details can be found by visiting the Information Commissioners Office (ICO) via www.ICO.gov.uk
A summary of your rights are as follows:
• the right to be informed; before we begin processing your data, we will tell you what we need, why we need it and what we intend to do with it.
• the right of access; You have the right to ask us to provide you with the data we hold about you. This is usually completed via a Subject Access Request.
• the right to rectification; You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
• the right to erasure; In certain instances, you have the right to have your data erased without undue delay. There are however a number of exclusions and details of which can be found by contacting the ICO.
• the right to restrict processing; In certain instances, you have the right to restrict the processing of your personal data. However, there are a number of exclusions and details of which can be found by contacting the ICO.
• the right to object to processing; You have the right to object to our processing of your personal data on grounds relating to your particular situation. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
• the right to data portability; You have the right to ask us to provide you with the data we hold about you. Where appropriate, we will provide this to you in a structured, commonly used and machine-readable format. This right does not apply where it would adversely affect the rights and freedoms of others.
• rights in relation to automated decision making and profiling. If we undertake these activities using your data, we will adopt suitable procedures and you have the right to understand and challenge these.
We would again stress that the above is not exhaustive and for full details of your rights, please visit the Information Commissioners website.
Links to other websites
Transferring Information Internationally
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected.
If password access is required for certain parts of the website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your data transmitted to the Website.
We take complaints we receive very seriously. If you consider that we have in some way infringed your rights or data protection law, please let us know and we will do all we can to investigate this. Alternatively, you have a legal right to contact the relevant supervisory authority responsible for data protection. In the case of the UK, this is the Information Commissioners Office. (Telephone – 0303 123 1113 or via email or in writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF)
Changes of business ownership and control
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy notice
How to contact us
23 Percy Park Road,
07th March 2018