Shipping and Returns
We currently ship to the UK only
FREE SHIPPING - orders over £30
FREE COLLECTION - in store only
Standard shipping (mainland UK) – £3.50
Tracked courier service – £8
For shipping to the Channel Islands, Northern Ireland or Scottish Highlands and Islands, please use our postage calculator at checkout.
HOW LONG WILL MY ORDER TAKE?
Orders placed before 1.00pm Monday to Friday will be dispatched the same day, stock levels permitting. At certain times of the year, or during promotional periods, we may take slightly longer but will try our best to avoid this.
Sorry, but we cannot be held responsible for missing packages sent on our standard shipping service. If you require a tracked service (recommended), please select this at checkout.
HOW WILL MY ITEM BE PACKAGED?
We will always package your item/s carefully and securely. As an environmentally-conscious company, we endeavour to use as much recycled packaging as possible.
HOW DO I ARRANGE A RETURN/REFUND?
We offer refunds or exchanges on unused or unworn items (except nail polish) within 14 calendar days of your purchase.
To be eligible for an exchange/refund, you must email us to confirm the return and the item must be returned unused and unworn, in the same condition that you received it, within the timeframe above.
You are responsible for the cost of returning your item and all shipping costs are non-refundable (unless the item was faulty or incorrect when dispatched by us).
If you are returning an item over £20, you should consider using tracked shipping.
MY ITEM HASN’T ARRIVED, WHAT SHALL I DO?
First of all, please check that you entered your address correctly on your order. You can find it in your order confirmation email. Secondly, please check that you haven’t received a card from the postal service or courier. Failing that, please consider asking your neighbours or local sorting office to see if it’s hiding there. If after that, you still have no luck, please let us know and we’ll do our best to help.
MY ITEM IS DAMAGED, WHAT SHALL I DO?
We take our packaging seriously, however, accidents sometimes unfortunately happen. If your item has been damaged in transit, please let us know as soon as possible at firstname.lastname@example.org, sending photos of the damaged packaging and item/s. We will then contact you to confirm next steps.
The images, text and design of our website are the property of Tribe (Tynemouth) Limited and we will treat any infringement of these rights seriously.
We will never share any personal information provided to us with a third party.